At MAGNA-TILES, we take pride in delivering not only exceptional products but also outstanding customer experience. Our core value, Complete Commitments to Others, drives us to honor our promises, ensuring that we consistently exceed expectations and build lasting trust with our customers, community and colleagues. As we celebrate Customer Service Week from October 7th to 11th, we want to take a moment to recognize the outstanding team members who are the driving force behind our success.
Honoring Our Team
Our customer service team goes above and beyond every day to ensure our customers have the best experience possible. Whether it’s answering questions, resolving issues, or simply spreading joy through thoughtful interactions, our team consistently demonstrates the values that MAGNA-TILES stands for: Complete Commitments to Others.
Their commitment has not gone unnoticed. Time and again, our customers have shared their positive experiences, highlighting the impact our team has had on their MAGNA-TILES experience.
A Few Words from Our Customers
Here are some of the wonderful reviews we’ve received, reflecting the hard work and dedication of our customer service team:
“Recently my children misplaced two of the animal figures and I contacted the company asking if I could purchase those pieces to their set and the company said they didn’t sell component separately but that they would be happy to replace them. I just received the missing figures and am so impressed with this company now as they really could have said there was nothing they could do. Thank you MAGNA-TILES for being an AMAZING company.”
“Love MAGNA-TILES, but their customer service has gone ABOVE AND BEYOND, which makes us love their product even more!”
“Has always been challenging to find a company that has a great product with amazing customer service. These days it’s almost unheard of. When I contacted customer service, I was quickly sent a replacement part with some additional tiles and a kind apology on behalf of MAGNATILES. My kids love the product. I love the product. Thanks again and keep up the great work!”
Amy, our Customer Service Manager, reflects on her experience at MAGNA-TILES and engaging with our customers, “Customer service is key for gathering insights directly from our customers and provides a better overall understanding of our product line. By engaging directly with our community of customers, we learn about their needs and preferences. This feedback is invaluable for improving products and their overall experience with our brand. It also helps build stronger relationships with customers, making them feel heard and valued which leads to lifelong, loyal MAGNA-TILES Fans.”
Have questions about our products or your order from magnatiles.com? Our dedicated MAGNA-TILES® Customer Service team is here to help! Whether you’re looking for product information or need assistance with your order, we’re just a message away. Contact us at [email protected] today, and we’ll ensure you get the support you need.
Happy Customer Service Week!